General

What is the Odds On! Reward Card? What is the Odds On! Reward programme?

Ladbrokes has launched an exciting new reward programme called Odds On! The Odds On! Reward Card gives you points every time you bet in your local Ladbrokes betting shop. Points can be redeemed for FREE Bets or bonus vouchers, which boost winnings by a set percentage

How much does it cost?

It's absolutely free! You can pick up a card from any mainland UK Ladbrokes betting shop and start earning points straight away.

Do I need to register my card to start earning points?

No, you can earn points immediately without registering your card. However, if you lose your card, we cannot recover your points. For this reason, we recommend you register your card with Ladbrokes to protect your points in case of theft or loss of your card. Furthermore, your card must be registered if you are to redeem your points.

How do I find out my points balance?

You can visit one of the participating Ladbrokes shops with your card and a member of staff will be able to tell you, or it can be found on your betting receipt (points balance up until last bet). Alternatively, you can visit the balance check page on this website.

Can I take out a card anonymously?

Yes. You can begin using your card and earning points anonymously. However, to redeem your points for rewards you need to register your card.

How do I register my card?

You can register in your local participating Ladbrokes betting shop. To register, we need your name, date of birth and either email address, mobile phone number or postal address so we can update you with your points balance. We will also need your permission to send you the latest offers and promotions. Communication will be by Ladbrokes only - we will not pass your details on to any third party. If you prefer, registration is also available online here. If you already have an Odds On! card and would like to receive the latest offers and promotions e-mail your Customer ID to oddsoncare@ladbrokes.com

Can I share my card with others?

No. Only members registered to a card may receive account information or engage in any transaction within the Odds On! Reward Card programme.

Can I share my points with others?

No. Members can not pool their points with other people.

Can I transfer my points for cash or for something else?

No. Points are not transferable for cash and can only be used to redeem prizes and bonuses that form part of the Odds On! Reward Card programme.

I have lost my card. What can I do?

Members are responsible for their cards. Cards that have not been registered in full can not be replaced. Ladbrokes recommends members protect their points by registering their cards in full (full registration is providing your name, date of birth and either your email address, mobile phone number or postal address). You can register in any participating Ladbrokes betting shop, or at this website. Members who have registered in full can either get a replacement card in shop or receive a new card through the post; please ask a member of staff for further details or call 08007 314 171.

Can I use my card while betting online or through Ladbrokes telephone betting?

The Odds On! Reward Card can be used online or through telephone betting but additional information may be required. For further details visit a participating Ladbrokes betting shop or call 08007 314 171. Note that you can only earn Odds On! points for bets placed over the counter in shop.

I've already got a Ladbrokes card. Do I get points using that?

As an existing Ladbrokes card customer you should already have received your new Odds On! Reward Card in the post. If you have not yet received it please call 08007 314 171 and we will send it to you.

Can I use the card on gaming machines?

The Odds On! Reward Card can only be used for betting over the counter and cannot be used on gaming machines or self service betting terminals.

I have opted in to marketing communications. Who will be able to contact me?

If you opt in to being sent promotions and rewards offers from Odds On! they will only come from Ladbrokes. We will never send your information to any thrid parties. If you would prefer not to be contacted, please contact our member call centre on 08007 314 171 or email oddsoncare@ladbrokes.com.

Earning Points

How do I get points?

Obtain a card from your local participating Ladbrokes betting shop, and pass your card to the Ladbrokes staff member when making your bet. It's that easy to start earning points!

I have bet on a non-runner. Do I still get my points?

No. Points cannot be earned on any non-runners or void bets. Ladbrokes reserves the right to adjust a member's point balance where points have accrued as a result of malfunction, operator fault, misrepresentation, non-runners, cancellations, void bets or any other reason.

I have forgotten my card and didn't get my points on my last bet. Can I get my points later?

No. Points can only be awarded at the time of making a bet. Use your card while making every bet, as Ladbrokes cannot add points at a later stage.

How long do my points last?

Points are valid for a maximum period of 12 months from the date that they are awarded; once expired they can not be reclaimed.

I have taken out an Odds On! Reward Card but I now want to cancel it. What will happen to my points?

Members who opt out of the scheme forfeit all of their available points. Any opted-out members who re-join the scheme will not be able to reinstate any previously accrued points.

Do I get my points instantaneously after making my bet?

In principle, points are awarded at the point of placing your bet, but during busy periods this may take up to ten minutes.

Can I use my card at every Ladbrokes betting shop?

The Odds On! Reward Card can be used in every UK mainland Ladbrokes shop. For a list of participating Ladbrokes betting shops call 08007 314 171

Redeeming Points

Can I redeem my points without registering?

No. You can only redeem points if you have registered. You can register in your local participating Ladbrokes betting shop or online here. Ladbrokes will not share any details with any third party.

How do I get my bonus vouchers and FREE Bets?

Simply hand you Odds On! Reward Card to a Ladbrokes staff member and tell them what reward you would like (subject to points balance). They will then deduct the appropriate points from your card and give you your reward in the form of a printed voucher.

Using Bonus Vouchers and FREE Bets

Can I use more than one voucher at a time?

No. Only one voucher can be used during any single bet.

Can I use someone else's voucher with my card?

No. Vouchers can only be used by eligible cardholders in conjunction with their card, and can only be used once.

How do I use a bonus voucher?

Hand your bonus voucher to the Ladbrokes staff member along with your Odds On! Reward Card. We will automatically increase your winnings by the percentage marked on your voucher – 5% or 10%.

Can I use a bonus voucher on any sized bet?

Bonus vouchers can be used on a maximum stake of £200.

Can I split my FREE Bet into smaller FREE Bets? (eg splitting £30 free bet into two £15 free bets)

No. FREE Bet vouchers must be used in full on a single bet. FREE Bets cannot be split into smaller value multiple bets. Change will not be given for partial use of a FREE Bet.

I used my FREE Bet and won! Do I get my free stake back?

No, the stake will be removed from returns.

I have lost my voucher. Do I get another?

No. Once a reward voucher is issued it becomes the sole responsibility of the member. If it is subsequently lost or damaged prior to redeeming it cannot be replaced unless your card is fully registered.

For more information visit our participating shops, email us at oddsoncare@ladbrokes.com or call 08007 314 171.